Frequently Asked Questions
Everything you need to know about your next pair of kicks.
How do I know I am buying authentic footwear?
At ShoeGrab, authenticity is our priority. Every pair of sneakers undergoes a rigorous multi-point inspection by our expert team to ensure 100% authenticity before it is listed for sale.
What are your shipping times and costs?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.
Can I return my shoes if they don't fit?
Yes, we offer a 30-day return policy. Items must be in their original, unworn condition with all tags and the original shoebox included to be eligible for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options like Afterpay and Klarna for a more flexible shopping experience.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
Do you restock sold-out limited editions?
Restocks on limited edition releases are not guaranteed. However, we recommend signing up for our newsletter and following our social media channels for the latest updates on inventory refreshes.