Returns & Exchanges
At ShoeGrab, we want you to step out in confidence, which is why we offer a 30-day return policy for all unworn footwear in its original packaging. Whether the fit isn't right or you've changed your mind, our streamlined process ensures your satisfaction is our top priority.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Shoes
Place the unworn shoes back in their original branded box and secure them inside a mailing bag or shipping carton to prevent damage during transit.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or ship your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing